To secure your reservation, you authorize PAMABA Bears, LLC, doing business as Cypress Creek Cottages to charge your credit card for all fees associated with your stay at the time of booking. You also acknowledge that additional charges are authorized for services not anticipated at the time of booking but which are delivered during your stay, and/or for damages, and/or missing items.
Cancellations must be in writing by email to firstname.lastname@example.org or by fax to 512-458-0289. Receipt of the cancellation will be acknowledged by return email or fax, whichever method you used to cancel. To be eligible for a refund, less applicable fees, cancellations must be made within the cancellation grace period of 15 or more calendar days prior to arrival or 30 or more calendar days prior to arrival on holidays* (specified below). If a reservation is cancelled within the specified grace period, a cancellation and administration fee of $100.00 for each cottage reserved will be charged to the credit card and the remaining balance paid by you at the time of booking will be refunded to the credit card. You will be charged for the full rental amount if the reservation is cancelled 14 or less calendar days prior to arrival or 29 or less calendar days prior to arrival on a holiday*
Reservations booked 14 or less calendar days prior to arrival or 29 or less calendar days prior to arrival on a holiday* are not eligible for a cancellation refund. Please make sure of the certainty of your stay prior to booking a reservation 14 or less calendar days prior to arrival or 29 or less calendar days prior to arrival on a major holiday*.
Cancellations not eligible for a refund, because they are booked 14 or less calendar days prior to arrival or 29 or less calendar days prior to arrival on a holiday*, will receive a rental credit equal in value to the amount of the cancelled reservation in the form of a “Goodwill Check” which can be used to book a non-holiday weekday stay, subject to occupancy availability, and an administration fee of $100.00 per Goodwill Check used. A Goodwill Check is valid for up to 90 days from the date of original reservation and cannot be combined with other coupons, specials, or promotions. Goodwill Check eligibility is determined exclusively by Cypress Creek Cottage management on a case-by-case basis.
* Holidays include New Year’s Day, Valentine's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.
We update our cottages frequently and post pictures and details on our site. Please make sure to review pictures for your cottage at our site under the "Cottages" tab
In the event there is a problem with the property or the amenities, you should contact Cypress Creek Cottages and/or its affiliates immediately at 512-847-5950 to report the situation and nature of the problem. If the problem is corrected within a reasonable period of time - i.e. 24 hours, the guest is responsible for payment of the rented property in its entirety. If a repair or reasonable solution to address a problem is not completed within 24 hours of the problem being reported, a rental credit may be applied in the form of a “Goodwill Check” which can be used within 90 days of the original reservation to offset the cost of a future stay. Goodwill Check eligibility is determined exclusively by Cypress Creek Cottage management on a case-by-case basis.
Suggestions, Feedback, Complaints
We take all suggestions, feedback, and complaints seriously. We do everything possible to understand the situation at hand and work with you to incorporate your suggestions and feedback into our operation. We know things can go wrong and do. For this reason, we immediately try to resolve any issues or complaints you may have with our property, cottages, and / or service.
Safety and Security
Guests assume all risk of any loss, damage, and / or injury to self, and / or members of the reservation party or property(s). Following Hot Tub operation rules is necessary for personal safety. No glass containers are allowed outside of the cottage or on the property. Smoking is restricted to outside areas only. No smoking is allowed inside the cottages. If a guest smokes inside a unit a fee of $200 will be charged for cleaning and remediation services. Please be aware of the potential for brush fires. Violation of "Burn Bans", frequently in effect during dry seasons, is a violation of the law and subject to fines. Open display or discharge of firearms is prohibited and guest will be asked to leave the property.
Smoking is allowed outside. Guests should not smoke inside the cottages. Guests will be charged $200 for cleaning and deodorizing services if smoking occurs inside the cottage or any enclosed common area.